You can also proactively attain out to people today checking out your web site, or direct people today asking for enable from certain web pages to unique agents—or maybe Enable LiveChat evenly distribute them inside the history. Give your sales crew the resources they need to crank out and

New chat messages are addressed the same as any other channel in Zendesk. Messages can be found in as open up tickets and may be assigned according to your routing procedures, triggers, and also other features. With routing, it is possible to established chat limitations for sure agents and insert a